Unable to create route

Unable to create route

If you experience the app taking a long time to generate a route, followed by the below error message, it likely means that you haven't downloaded the maps for your destination region, or the regions between your start and end point.

Ensure you have downloaded the maps for the relevant areas from the app menu, and try again. See our article on downloading maps for more details.

If you still experience issues, please raise a ticket.
    • Related Articles

    • What3Words Search

      The search function for Blue Light Maps is integrated with What3Words, which is a naming scheme for locations. The whole world has been divided up into 3m squares, each with a unique three word reference. If you're trying to navigate to a What3Words ...
    • Saving Bookmarks

      For locations you navigate to frequently but are not available in the pre-defined 'Categories' in the search function, you can create your own custom list of Bookmarks Saving Bookmarks First, select the place you wish to bookmark - either by tapping ...
    • Getting Started

      Logging In The first time you run Blue Light Maps, you'll need to grant 'precise' location permission, and you'll be asked to enter your registered email address before being taken to a login screen. The app is only available to registered ...
    • Routing Modes

      When generating a route, you will see icons at the top of your screen that represent the different vehicle routing modes available to you. They're not specific to type of emergency service, but vehicle characteristics. The icons are shown in ...